On-Demand IT Support Rates
Enterprise-grade IT support with transparent hourly rates. Clear pricing, predictable billing, and expert service.
Serving clients across the U.S., including Atlanta, GA and Phoenix, AZ. Availability varies by location.
Hourly Rates
| Tier | Business | After Hours | Emergency |
|---|---|---|---|
Limited L0 | Free | — | — |
Standard L1 | $119 | $139 | $189 |
Advanced L2 | $149 | $179 | $239 |
Bespoke L3 | $179 | $219 | $289 |
| Tier | Business | After Hours | Emergency |
|---|---|---|---|
Standard L1 | $139 | $169 | $219 |
Advanced L2 | $169 | $209 | $269 |
Bespoke L3 | $199 | $239 | $299 |
What's Included in Each Tier
Service Desk & User Support
Typical use: "I can't print" / "My email isn't working"
Technical & Infrastructure Support
Typical use: "The server is slow" / "We got a security alert"
Expert & Mission-Critical Support
Typical use: "Everything is down" / "We need an IT strategy"
| Scenario | Typical Time | Tier |
|---|---|---|
| Password reset / email issue | 30–60 min | L1 |
| New PC setup & configuration | 1–2 hours | L1 |
| Printer troubleshooting | 30–60 min | L1 |
| Network outage triage | Varies | L2 |
| Server performance issues | 1–3 hours | L2 |
| Security incident response | Varies | L2/L3 |
What You Can Expect
Service Coverage
South Florida On-Site
Same-day on-site available across Miami-Dade, Broward, and Palm Beach (subject to scheduling).
Nationwide Coverage
Remote support worldwide, 24/7. On-site support available across the U.S. by scheduling (next-day in many areas).
Including clients in Atlanta, GA and Phoenix, AZ. Availability varies by location.
Support Schedule
Business Hours
8:00 AM – 5:00 PM
After Hours
Saturday: 8:00 AM – 5:00 PM
Emergency Hours
Sat: 5 PM – Midnight
Sunday & Holidays: All day
Times shown in Eastern Time (ET). Continental U.S. visitors may see adjusted local times.
Emergency Response
What Qualifies?
- Complete system or network outages
- Active security breaches or ransomware
- Server failures affecting operations
- Data loss or corruption in progress
- Critical application failures
Typical Response Times
- Initial: 0–15 minutes
- Remote: As soon as contact is made
- On-site: 1–4 hours (location dependent)
- Updates: Every 30–60 min during incident
Response times are typical and may vary by location, availability, and complexity unless covered by a written SLA.
24/7 Emergency Line
(855) 554-8872Press option for emergency or stay on line.
Voicemail auto-opens a ticket.
Want Fewer Incidents and More Predictable IT?
On-demand is ideal for one-offs. For fewer emergencies and less downtime, explore MSP Plans (full managed services) — or start with IT Shield and/or IT Care as standalone options.
Compare IT Shield + IT Care (standalone options) →
IT Shield and IT Care can be purchased individually or together, and may be included in MSP Plans.
Frequently Asked Questions
Do I need a contract or subscription?
No. Our on-demand IT support requires no long-term agreement or subscription. You pay only for the time and expertise you actually use.
How does billing work?
Remote support has a 30-minute minimum, then bills in 15-minute increments. On-site support has a 1-hour minimum, then bills in 30-minute increments.
What's the difference between support tiers?
L1 (Standard) handles everyday user issues. L2 (Advanced) covers infrastructure, networks, and cloud services. L3 (Bespoke) is for complex, mission-critical issues.
Do you provide on-site IT support in South Florida?
Yes. Same-day on-site support is available across Miami-Dade, Broward, and Palm Beach County, subject to scheduling and availability.
Do you support companies outside Florida?
Yes. We provide remote support worldwide, 24/7. On-site support is available across the U.S. by scheduling (next-day in many areas).
Do you support Microsoft 365 and cloud environments?
Yes. Our L2/L3 tiers support Microsoft 365, cloud identity, email, security, and infrastructure-related issues.
Do you offer managed services?
Yes. We offer MSP Plans (full managed services) for proactive monitoring, patching, security, and predictable monthly support. If you're not ready for a full MSP plan, you can start with IT Shield (endpoint security/EDR + patching for computers/servers) and/or IT Care (maintenance for IT infrastructure like firewalls, switches, Wi-Fi, and related equipment). IT Shield and IT Care can be purchased individually or together, and may be included within MSP Plans. We'll recommend the best option based on your environment and budget.
Ready to Get Started?
Contact us for IT support or to discuss your specific needs